Employees
User support
- Moritz Kock (Teamlead user support, account and device setup)
- Myriam Wenzel (user support, Munki-software distribution)
- Jannes Habeck (user support, account and device setup, event technology)
- Oskar Kotte (user support, account and device setup)
- Yusuf Dok (user support, account and device setup)
- Gregor Stange (user support, account and device setup)
Website support
- Christiana "Mira" Chiyad (website content maintenance, CMS training (TYPO3), user support)
- Maciej Marzec (web development; website content maintenance)
- Hanna Nguyen (web development; website content maintenance)
Server and network infrastructure
- Markus Jansen
server administration, network infrastructure & maintenance, Mach software - Hubert Lampeitl
project and network infrastructure assistance - Dino Schachten
project and network infrastructure assistance, photography - Hanna Nguyen
network infrastructure & maintenance, projectmanagement - Janne Dude
network infrastructure & maintenance, projectmanagement
Contact & regular support
- Daily consulting hours (10am-12pm)
The IT-office (room 322 third floor old building) is always occupied during the consulting hours. During those hours, questions and issues can be discussed in person or on the phone (-256) without prior scheduling - of course, only small or extremely urgent matters can be worked on during those hours, bigger or non-urgent matters require a ticket. - Regular concerns outside the consulting hours
Please turn to our email address itsupport@bnitm.de with your concern. In your email, provide a phone number where we can reach you and a measurable level of urgency (e.g. until when a new device needs to be set up). Your email will be processed as a ticket in our ticket system and will be assigned to the respective specialist as soon as possible - you will automatically be notified via email when that happens. - Urgent matters and emergencies
For emergencies and urgent matters, you can reach us between 08:30 and 17:00 on: +49 (0) 40 52470171. In addition, there is an on-call service on the same number for major emergencies outside of office hours from 6:00 to 8:30 and from 17:00 to 21:00, as well as on Saturdays, Sundays and public holidays from 09:00 to 15:00. Such a case exists if at least one central service is significantly disrupted or no longer available, so that several users are severely restricted in their activities. The central services are: Internet, e-mail including webmail, VPN access, BNITM cloud, BNITM website, printing system, telephony, HS1 & HS2 file server, MACH ERP system, Dorner LIMS and events registered in advance with IT. - Since 11 March 2025, we have been offering a website consultation hour every Tuesday from 10:00 to 12:00. You can reach us during this time at extension -994.
- If you have any further questions or requests, please contact: webredaktion@bnitm.de
For the technical setup of new devices, please schedule two weeks in advance, as our workload turns out particularly high around the change of month.
